SOLECTRON DIRECT FAQs:

What is the condition of the refurbished computer equipment?
Products are listed with a designation for condition. New, Used, Refurbished or As-is are the primary designations used. Refurbished computers made available for sale on SOLECTRON DIRECT have completed a stringent refurbishment process to help ensure customers' satisfaction. Each system is graded on its cosmetic condition, tested for functionality, cleaned and individually packaged prior to being made available on our online computer store.

Can I customize / upgrade the refurbished computer system I am interested in? Systems are already boxed for sale and can not be modified prior to shipment.

Does my refurbished computer purchase include any application software? It will vary from system to system. Each system will have details regarding the operating system and/or any included application software..

Does an AC adapter come with the refurbished computer I am viewing? An AC adapter ships with each HP Pavilion.

Does SOLECTRON DIRECT Export refurbished computers? SOLECTRON DIRECT does not ship refurbished computers outside of the United States. The credit card used for the purchase must also have a billing address in the USA. The credit card billing address must match the billing address provided in your checkout.

Why is tax charged and how much tax will be assessed to my refurbished computer purchase? Solectron Direct is required to collect and remit sales tax on all items sold based on our business operations. Sales tax is calculated based on the "ship to" location rate during the checkout process. Contact Solectron Direct at our customer service email address, solectrondirectservice@solectron.com  prior to placing an order if you wish to use a valid tax exemption certificate for your refurbished computer purchase. We'll require copy of the applicable certificate and will require processing time to validate, approve and assist in creating your order using an exemption.